Privacy Policy

Hostocta Privacy Policy Effective Date: June 2023 Hostocta ("we," "us," or "our") is committed to protecting the privacy of our website visitors, customers, and users of our web hosting services ("Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website or use our Services. By accessing our website or using our Services, you consent to the practices described in this Policy. 1. Information We Collect Account and Billing Information: When you create a Hostocta account or purchase our Services, we collect information such as your name, email address, billing address, payment information, and contact details. Website and Server Data:We automatically collect certain information about your website(s) and server usage, including IP addresses, domain names, traffic data, error logs, and resource utilization. This information is used for technical support, service optimization, and security purposes. Communication Data: We may collect information from your interactions with our customer support team, including emails, chat transcripts, and phone calls. 2. How We Use Your Information To Provide and Improve Services: We use your information to create and manage your hosting account, provide technical support, process payments, send billing notifications, and enhance the performance and security of our Services. Communication: We may use your information to send you service-related announcements, marketing communications (if you have opted in), and respond to your inquiries. Legal Compliance: We may process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. 3. Data Sharing and Disclosure Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, data storage providers, and customer support platforms. These providers are contractually obligated to protect your information. Legal Requirements: We may disclose your information if required by law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. 4. Data Security We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 5. Cookies and Tracking Technologies We use cookies and similar tracking technologies to analyze website traffic, personalize content, and deliver targeted advertisements. You can modify your browser settings to control cookies, but this may affect your ability to use certain features of our website. 6. Data Retention We will retain your information for as long as your account is active or as needed to provide you with Services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 7. Your Rights You have the right to access, correct, update, or delete your personal information. You may also object to or restrict certain types of processing of your information. To exercise these rights, please contact us using the information provided below. 8. Children's Privacy Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately. 9. Changes to this Privacy Policy We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website. 10. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]